Architecture, Design and Implementation Services
It changes the contact centre world from being about lines and licences to consumption-based pricing, enhanced scalability and enabling customers to serve themselves.
You pay for Amazon Connect usage by the minute with no long-term commitments or upfront charges. There is no minimum monthly fee or per seat cost.
As a Cloud-based service, Amazon Connect is more highly available, fault tolerant and scalable than any on-site system.
Amazon Connect can scale on demand so that you can handle peaks and troughs without contention and pay only for what you have used, not what you thought you might need.
The drag and drop Contact Flow Editor makes it easy to maintain and develop your service as needs change.
Amazon Connect is built to inter-operate with your systems through APIs and there are integrations to popular customer relationship management systems. AWS Lambda can be used to write serverless code to control other activities and data can be stored or reported on using low-cost AWS services.
AWS provides a number of artificial intelligence services that can be used to increase efficiency and improve customer experience. These can be used to understand and respond to speech, transcribe conversations and understand the mood of the speaker. More details about what can be done can be found on our Arcus Answer page.
Arcus Global was thrilled to win the Computing Cloud Excellence Awards 2018 - Cloud Telephony Product of the Year for the Arcus Answer product, showing how it is truly innovative in the area of AI based cloud telephony.
Arcus has also been instrumental in the NHS Business Services Authority winning :
Computing Cloud Excellence Awards 2018 - Best Cloud Project for their cloud contact centre
AWS City On a Cloud 2018 - Best Practice Award for the European Health Insurance Card Information Line (Powered by Arcus Answer)
Arcus Global went through a rigorous accreditation procedure and were successful in being selected as a ‘go-to’ Amazon Web Services Partner for Amazon Connect consulting and implementation services. Arcus are pleased to be working with AWS as we believe Amazon Connect provides the most innovative cloud based contact centre ecosystem on the market.
As an AWS partner Arcus Global’s primary focus is within the UK public sector however we are open to working with any organisation which is looking to get the most out of our expertise with AWS, Amazon Connect and Salesforce.