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We build products that enable people doing the most important jobs to do them better. The kind of jobs that keep our streets clean, our children safe and our communities thriving.

Arcus Antisocial Behaviour

Arcus Antisocial Behaviour (ASB) is a flexible and intuitive cloud based solution developed in partnership with local authorities across the UK.

Arcus ASB helps teams to do their jobs efficiently and effectively, with flexible workflows for handling ASB complaints, reports, investigation activities, enforcement, prosecution, and the creation of related follow-on processes.



For Managers

Manage casework

Improve efficiency and user engagement across the service, using highly configurable workflows to define modern service delivery processes and business logic

Plan and action casework based on previous outcomes

Automated functions enable your teams to plan and action future regulatory notice casework based on the activities and outcomes of previous casework, driving efficiency across the service and improving business intelligence

Manage and assign workload

Assign and manage workload to individuals and teams in real-time, to increase efficiency, collaboration and information-sharing between your service areas

Enable complete visibility of casework

The solution provides a full history of casework activities and communications, giving your teams complete visibility of legacy, ongoing and scheduled caseworks

For Users

Address selection and history

Record and process a wide range of applications, notifications and enquiries received by the local authority

Customise business logic in response to regulatory and statutory changes

Configure fees, timescales, statutory consultees, communications templates and reports in response to regulatory and statutory changes and to suit the needs of your team

View a full history of ASB casework

View history across premises, businesses and individuals for full visibility of service delivery in the context of ASB activities

Configure enforcement and prosecution processes

The ability to fully configure enforcement, monitoring and prosecution processes provides flexible business logic for the capture and reporting of enforcement activities, and increases user engagement through tailored workflows

Generate key documentation using templates and standard paragraphs

Generate key casework collateral at any stage of the process so that teams and individuals can quickly and easily communicate with relevant parties, either singularly or as groups, via manual or automated sending of pre-configured communications templates


Single portal for all communications

Communicate and collaborate easily across teams using a single portal

Multiple transaction capability

The solution saves time by managing multiple transactions in a single session

Single-click reporting

Receive key reporting statistics with a single click

It’s a real collaborative process with Arcus – it’s been a partnership right from the outset. Arcus work with you to build the system – that was the bit that we found most attractive. They have a real desire to understand the customer needs rather than to say here is a product, take it or leave it.
— Nick Tustian, Chief Executive Officer, Eastleigh Borough Council