Cart 0
We build products that enable people doing the most important jobs to do them better. The kind of jobs that keep our streets clean, our children safe and our communities thriving.

Arcus Answer

Responding to calls and chat 24/7 - instant, accurate & cost-effective


Call centre.png


Arcus Answer sits at your frontline contact centre, handling customer calls and chat and reducing the load on your staff whilst saving money. We configure it to handle the questions your customers ask the most, allowing contact centre staff more time to resolve complex queries, improving staff morale and customer satisfaction.

Cost saving
The average cost of an inbound call to a UK call centre in 2016/17 was £3.69 but an Arcus Answer service is typically less than £1 per call. The service is usage-based so it doesn’t require an up-front investment.

Instant answer
Customers hate the long wait times in most call centres yet it is expensive to staff at levels that keep response times low. Arcus Answer scales automatically to match demand and provides an instant answer.

24/7 availability
Arcus Answer keeps answering 24 hours a day and 365 days a year. You pay no more for this availability but your customers will enjoy being able to get a response at any time that suits them.

We continually review cases where the service cannot provide an answer and update the service weekly so that it adapts to changing customer needs.

We provide you with a secure Web portal that shows you near real-time statistics on the performance of the service. These include call volumes, call duration, successful resolution and dropped calls.

Once you have an established service, we can integrate with your back-end systems, allowing whole transactions to be completed over phone and web chat. This can free people from the need to complete standard forms, asking them only for information that you don’t already have and ensuring that those who need services are helped to apply for them.


Email to arrange a free, four-week trial

We implemented this in four weeks and went live with an initial service ...we had a success rate of over 40% of all customers that called in...this will enable our contact centre operators to speak with users who need more support and have complex queries, giving people an increased quality of service.
— Darren Curry, Chief Digital Officer