Skills can be designed and delivered to respond to common questions and deliver consistent pre-approved answers. Include cloud-based scaling and can complement your customer service channels, improving both customer and staff satisfaction.
Arcus has a wealth of experience in delivering voice-based assistants to empower your organisation to deliver a more effective and efficient customer service experience. Providing a far more accessible service to customers and reducing the friction compared to current online only services. This experience started in delivering Alexa Skills for the public sector where we have been credited with developing the first Alexa Skill for a Local Authority shortly after the Alexa was released in the UK. Arcus can assist with back office integration to enable a richer customer experience to provide a skill that will offer a repeatable service to your customers.
We also encourage customers to consider the Arcus Answer solution which also offers cloud-based voice-based automation via a standard telephone which will support a much larger population of your customer base. However, there are still many use cases for Alexa Skills for specific point solutions to encourage take up of a service, get wider exposure for a new service or access a market where traditional techniques are less appealing such as in Academia. In addition, depending on back office systems available in your organisation Arcus has also developed a framework to request 3rd party system information.
In addition, Arcus provides a unique reporting dashboard which shows near real time activity and this provides insight into ongoing iteration of the solution to ensure request that were understood are understood the next time they occur. Customers can also monitor the effectiveness of the solution seeing calls that were handled, abandoned or referred onto an agent.
Arcus welcomes the opportunity to work with your organisation to configure a solution that meets your needs and budget. In addition, please see other G-Cloud entries for Arcus Answer and Arcus Answer Bin Line, Arcus University Clearing Line. Arcus can also provide solutions for Web chat bots re the Arcus Answer Chat solution. All of the solutions are built using the AWS Cloud and can be delivered in relatively short timescales.