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We build products that enable people doing the most important jobs to do them better. The kind of jobs that keep our streets clean, our children safe and our communities thriving.
 

Arcus Answer Chat

Web chatbot solutions to help resolve questions for your online customers 24/7

Leveraging conversational language processing based on Amazon Alexa technology, it reduces load on your contact centre and improves customer service

 
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Arcus Answer won the Computing Award for the Best Cloud Telephony Product in 2018 and has a wealth of experience in delivering AI assistants that provide a more effective and efficient customer service experience. Arcus Answer will complement your current call centre and self-service offering.

 
 

Features, Advantages and Benefits

 
 
 
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Scalable reliable & secure AWS chatbot solution

 
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Cloud-based service is effective and easy to implement

 

 
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Use AI to respond to questions automatically

 
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Reduce the need for staff to answer queries

 

 
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Always-on service helps customers while you sleep

 
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24/7 service improves customer experience

 

 
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Reliably delivers consistent messages

 
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Improved quality and consistency of information given

 

 
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Near real time reporting dashboard

 
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Visibility and insight into what customers are asking

 

 
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Quick to implement using an Agile approach providing rapid ROI

 
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UK business day support as standard with the option to extend to 24/7