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We build products that enable people doing the most important jobs to do them better. The kind of jobs that keep our streets clean, our children safe and our communities thriving.
 

Arcus Answer Bin Line

Automatically respond to calls for high volume local authority bin enquiries including “when is my bin being emptied”, “my bin has been missed” and “what can I recycle?” 24/7

Leveraging natural language processing using Amazon Alexa technology, it reduces call queues, reduces the call load on Agents, scales dynamically and integrates with your existing telephony.

 
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Features, Advantages and Benefits

 
 
 
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Scalable reliable & secure AWS Cloud telephony solution

 
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Up to 40% cost reduction by automatically answering enquiries

 

 
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Use AI to respond to spoken questions automatically

 
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Reduce attrition through staff answering more interesting calls

 

 
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Instant answering of incoming calls 24/7 x 365

 
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24/7 service at no extra cost improves customer experience

 

 
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Reliably delivers consistent messages to callers

 
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Improved quality and consistency of information given

 

 
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Integrates with your existing solutions and infrastructure

 
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Will forward calls to your current telephony / call centre

 

 
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Scales with demand no need to provision additional telephone lines

 
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Pay per call pricing model

 

 
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Continual improvement ensures that your service stays up to date

 
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Offers a frictionless customer experience

 

 
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Near real time reporting dashboard

 
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Visibility and insight into what customers are asking

 

 
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Quick to implement using an Agile approach providing rapid ROI

 
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UK business day support as standard with the option to extend to 24/7