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We build products that enable people doing the most important jobs to do them better. The kind of jobs that keep our streets clean, our children safe and our communities thriving.
 

Arcus Cloud Contact Centre

Arcus can design, deliver and support a Cloud Contact Centre that handles calls, email, web chat and two-way messaging.

We use artificial intelligence which can resolve many requests automatically.

 
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Arcus won the Computing Award for the Best Cloud Telephony Product in 2018 and has a wealth of experience in delivering contact centre and customer relationship management solutions. This service can be configured and deployed in days, scales with demand and can be securely accessed from any computer with a headset. While it is perfect for sudden requirements, it is also built on technology that can reliably deliver at scale over the long-term.

 

Features, Advantages and Benefits


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Scalable reliable and secure unified comms Cloud solution

No infrastructure, lines or SIP trunks to install or maintain


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Can be implemented in days

Software-based configuration makes it easy to make changes


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Open APIs simplify integration

Pre-built interfaces to most popular customer relationship management systems


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Use AI to respond to questions automatically

Reduce the need for staff to answer standard queries


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Cloud-based service facilitates home working and disaster recovery

Ability to use multiple brands of headset


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Near real time reporting dashboard

Visibility and insight into what customers are asking


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Support

UK business day support as standard with the option to extend to 24/7.