Peterborough City Council / Digital City Peterborough



"Arcus Global has been working with Digital City Peterborough for over 18 months...."

"Arcus Global has been working with Digital City Peterborough for over 18 months. During this period, we have enjoyed our engagement with such an innovative and progressive council. Digital City Peterborough and Peterborough City Council are recognised forward thinkers in Local Government, and are on track to become the first fully "Digital End to End" authority. We have worked in partnership across a vast area of council technology, from CRM, to Line of Business Systems and IaaS, and in each area, Peterborough City Council leadership and team have shown excellent decision making, innovation and a collaborative partnering approach. "


PETERBOROUGH CITY COUNCIL (PCC) NEEDED TO COMPLETELY REDESIGN ITS APPROACH TO PROVIDING ESSENTIAL SERVICES TO RESIDENTS. THEIR OBJECTIVE WAS TO:


  • Give control to their business teams to be able to define their own complete Digital processes
  • Replace most of the Line of business applications
  • Deliver improved resilience
  • Provide a mobile working capability
  • And enable long-term benefits across all services

With specialist expertise in Salesforce.com and Amazon Web Services Arcus Global worked with Peterborough City Council every step of the way from initial design, roadmap, migration and the delivery of new generation of applications. Arcus implemented Salesforce.com CRM, migrated PCC's data centre to Amazon Web Services, and rebuilt applications such as Children's Social Care, Environmental Health, Housing, Planning, Building Control and Licensing / Trading Standards, amongst others.

Richard Godfrey, Assistant Director for ICT at Digital Peterborough, delivers a webinar on how Peterborough is addressing key challenges through better use of cloud technology solutions.

“Arcus Global has acted as a true partner for Peterborough City Council (PCC), developing our architecture, and working collaboratively with our outsourcer Serco. Arcus have demonstrated the depth of their relationship with Amazon Web Services and Salesforce.com, helping to ensure that PCC receives the most benefit in maximising the usage of their investment in the Cloud to show true value for money”.

“I would not hesitate to recommend Arcus for a technology implementation of any complexity. They have an excellent attitude and enthusiasm for their work teamed with a fantastic pool of resources, who are both highly skilled, and have a flexible and accommodating approach.”
— Richard Godfrey, Asst Director, Peterborough City Council
Peterborough City Council delivers a better citizen experience with new digital services which cater to the needs of 190,500+ citizens in the Cambridgeshire area. Salesforce provides the backbone for a digital platform that will seamlessly connect staff, customers and information. This customer success story was filmed in October 2015.