The 'Award-Winning' Arcus Digital Services Hub delivers all citizen self-service interactions in one single platform.
BUILT ON A WORLD LEADING CLOUD DIGITAL PLATFORM
The Digital Services Hub provides real time interactions for a host of services from Revenues & Benefits through to Waste Management to Social Care, lowering the cost to transact.
Arcus digital service platform provides a single view and a single point of access for the resident across council services, and at the same time a single view for the council of that resident journey.
Arcus & Aylesbury Vale District Council Win with New Digital Services Hub
KNOW YOUR DIGITAL CITIZEN..
- Understand your Citizens through social listening
- Respond to feedback almost instantaneously
- Meaningful feedback helps citizens feel heard and understood
- Modern solutions will enable you to stay ahead of the game
Features & Benefits:
Authenticated & un-authenticated communication threads
Offers citizens & stakeholders a platform for digital interaction with the Authority ensuring all events are captured in one solution
Single portal for all communications
Common look and feel for all services on-line giving the user a consistently branded look and feel when interacting with the council
Easy to use
Gives each authority the ability to build simple interactions that ensure citizens and stakeholders complete transactions on line
Built using Salesforce.com technology - the solution is totally secure using the highest security protocols
Multiple transactions in a single session
Like all the best user experiences Arcus Digital Services Hub allows users to complete multiple complex queries / submissions in a single session
Expandable platform solution
Arcus Digital Services Hub allows Authorities to build a profile of on-line digital services ensuring that "lines of business" can go digital when they are ready. The platform approach provides flexibility in cloud replacement of legacy case management systems.
Easy to maintain and scale
The Arcus Digital Services Hub environment gives users the ability to maintain, add to, or change themselves. Can be scaled up to support even the busiest authority
Integrates with on premise or other cloud systems
Arcus Digital Service hub will integrate with on premise back office systems via published APIs as well as other Salesforce AppExchange products
Multi-level customer authentication
Allows Authorities to create different levels of authenticated users based on the Authorities definition
Delivers key reporting statistics in a single click
The reporting and dashboard function in Arcus Digital Services Hub allows users to create meaningful reports quickly and easily with no specialist reporting tool knowledge. You can see how users are engaging with the solution and tailor to get better on-line transaction results.