It helps teams to do their jobs efficiently and effectively through intelligent workload management, including the handling of enquiries, registrations, inspections, risk assessments and follow-on processes.
Improve efficiency and user engagement across the service, using highly configurable workflows to define modern service delivery processes and business logic
Automated functions enable your teams to plan and action future health and safety casework based on the activities and outcomes of previous casework, driving efficiency across the service and improving business intelligence
The solution provides a full history of casework activities and communications, giving your teams complete visibility of legacy, ongoing and scheduled casework
Assign and manage workload to individuals and teams in real-time, to increase efficiency, collaboration and information-sharing between your service areas
Use address selection functionality for a single view of a citizen’s history across all services, to maintain business data integrity, reduce support costs and improve customer engagement
Configure fees, timescales, statutory consultees, communications templates and reports in response to regulatory and statutory changes and to suit the needs of your team
View history across premises, businesses and individuals for full visibility of service delivery in the context of health and safety activities
The ability to fully configure enforcement, monitoring and prosecution processes provides flexible business logic for the capture and reporting of enforcement activities, and increases user engagement through tailored workflows
Generate key casework collateral at any stage of the process so that teams and individuals can quickly and easily communicate with relevant parties, either singularly or as groups, via manual or automated sending of pre-configured communications templates
Communicate and collaborate easily across teams using a single portal
The solution saves time by managing multiple transactions in a single session
Receive key reporting statistics with a single click
“We knew that moving to a more holistic approach to service delivery was the right thing to do and the underpinning technology was key. Both Arcus and Eastleigh quickly recognised the match between their product set and the needs of the authority.”
