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We build products that enable people doing the most important jobs to do them better. The kind of jobs that keep our streets clean, our children safe and our communities thriving.

Arcus Inform - Engage

Arcus Inform - Engage is a powerful, flexible and intuitive solution that supports Customer Relations, Complaints Management and Information Governance teams.

The solution helps you route requests to the people best placed to deal with them, and provides guidance and support from central teams and expert reviewers. The solution is designed to handle all types of citizen requests in a single powerful system that covers the end-to-end process of request resolution. 

 

 

 
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For Managers

Enables joint working and collaboration

Automatic routing of tasks between services and departments enables your teams to collaborate effectively


Monitor and review responses

Monitor performance management using flexible reports, workflows and dashboards


Self-service portal reduces workload

The self-service portal directs citizens to relevant agencies and sources of information prior to making a local authority request, reducing the burden on your teams


Manage statutory and non-statutory complaints

Comprehensive tools manage multi-stage complaints, record escalations and outcomes at each stage, and provide satisfactory outcomes
 

 
For Users

Composite or multipart requests

Tailored workflow processes help you separate out component parts of requests


Freedom of Information (FOI) requests

Manage and process FOI requests by delivering joined-up services


Compliments, concerns and comments

Engage with customers using accessible services to improve customer experience
 


Data Protection Act (DPA) requests

Manage a wide range of requests, including DPA requests, in one place
 


Automatic notifications and updates

Keep customers informed via secure online services and communications
 

 
Specs

Single portal for all communications

Communicate and collaborate easily across teams using a single portal


Multiple transaction capability

The solution saves time by managing multiple transactions in a single session


Key reporting statistics

The solution delivers key reporting statistics in a single click

 
 
Working collaboratively we get great knowledge sharing as well as being able to genuinely re-write processes to meet our needs rather than change our processes to match the system
— James Battle, Support Services Manager, Eastleigh Borough Council