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We build products that enable people doing the most important jobs to do them better. The kind of jobs that keep our streets clean, our children safe and our communities thriving.

Arcus Local Government CRM

The Arcus Local Government CRM solution delivers a comprehensive set of features and functionality tailored to the specific needs of UK local government, including enhanced views of citizens and addresses, a service catalogue, and integration to both existing and Arcus digital forms.

 

 

 
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For Managers

Keep data secure

The CRM solution is on a secure platform, which means it protects the data in your system using granular security controls


Audit CRM actions

Track any action within the CRM solution using the audit capability


Extend CRM functionality

A range of third-party add-ons allows you to extend the CRM solution’s functionality

 
For Users

Generate a catalogue of local authority services

The solution allows you to generate a catalogue of the services that are offered within your citizen, staff or partner-facing service centre, and link these directly to pre-existing digital forms, or to back office systems, supporting cross-skilling


Link new cases to services

The service catalogue will automatically present information such as target or current processing time, or the web form you need to use to sign in to the service. It will guide you through the process and provide a rich source of reporting information


View tailored representations of citizens and business customers

View the relevant information about a person based on how they are interacting with the local authority, ie as a business or as a citizen, so you have the information you need to successfully log calls
 

 
Specs

Single portal for all communications

Communicate and collaborate easily across teams using a single portal


Multiple transaction capability

The solution saves time by managing multiple transactions in a single session

 
 
As a council we understand how investment in the right technology can improve the services we provide while increasing efficiency across the organisation. Arcus were the obvious partner given their vast knowledge and experience of Local Government, and how to apply the Salesforce ecosystem to our business needs. What impressed us, was their understanding of our “end to end” business processes and their appreciation of the complexity and importance of our services.
— Simon Hughes, Head of Digital and Customer Service, Mid-Sussex District Council