CUSTOMER EXPERIENCE (CX) IS QUICKLY BECOMING THE BUSINESS BATTLEGROUND.
"EIGHTY-NINE PERCENT OF organisatons EXPECT CUSTOMER EXPERIENCE TO BE THEIR PRIMARY BASIS FOR COMPETITION BY 2016"- ACCORDING TO GARTNER.
What you need to know...
- Understand your Citizens through social listening
- Respond to feedback almost instantaneously
- Meaningful feedback helps citizens feel heard and understood
- Modern solutions will enable you to stay ahead of the game
Example feature matrix
BUILT ON A WORLD LEADING CLOUD DIGITAL PLATFORM
The Digital Services Hub provides real time interactions for a host of services from Revenues & Benefits through to Waste Management to Social Care, lowering the cost to transact.
Arcus digital service platform provides a single view and a single point of access for the resident across council services, and at the same time a single view for the council of that resident journey.