CUSTOMER EXPERIENCE (CX) IS QUICKLY BECOMING THE BUSINESS BATTLEGROUND.  

"EIGHTY-NINE PERCENT OF organisatons EXPECT CUSTOMER EXPERIENCE TO BE THEIR PRIMARY BASIS FOR COMPETITION BY 2016"ACCORDING TO GARTNER.

“Thank you to the Arcus team for really putting in the time and effort especially over the last couple of weeks and before! We definitely have an excellent basis for developing the Aylesbury Vale My Account and to support a far reaching digital transformation of Customer experience.”
Caroline Cooper, Aylesbury Vale District Council

What you need to know...

  • Understand your Citizens through social listening
  • Respond to feedback almost instantaneously 
  • Meaningful feedback helps citizens feel heard and understood
  • Modern solutions will enable you to stay ahead of the game

Example feature matrix

BUILT ON A WORLD LEADING CLOUD DIGITAL PLATFORM

(SALESFORCE.COM COMMUNITIES)

The Digital Services Hub provides real time interactions for a host of services from Revenues & Benefits through to Waste Management to Social Care, lowering the cost to transact.

Arcus digital service platform provides a single view and a single point of access for the resident across council services, and at the same time a single view for the council of that resident journey.



💻 