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We build products that enable people doing the most important jobs to do them better. The kind of jobs that keep our streets clean, our children safe and our communities thriving.

Arcus Managed Services & Support

Arcus maintains, monitors and runs your infrastructure on an ongoing basis.

 

 

 
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Arcus maintains, monitors and runs your infrastructure on an ongoing basis. We provide three levels of service:

  1. Infrastructure level - maintains your infrastructure but leaves operating system patching and application maintenance to you
  2. OS level - maintains your infrastructure and the operating systems that run on it, patching the OS at least monthly
  3. Advanced level - adds maintenance of additional security systems to the OS Level e.g. for systems that host data with a government security classification or that connect to the PSN or N3 networks

These managed services are provided from 09:00 until 17:00 on UK business days. If you require out of hours support, our 24/7 Priority One Call-out Service can be added to any of the above managed services. View a comparison of our managed services.

All of the above services include our proprietary proactive monitoring service and secure CMaaS portal for free.

Clients who want to use a DevOps approach to deploying applications and infrastructure should see our managed environments services.

Managed services and support can be purchased through Arcus or via G-Cloud 9

 
 
 
AWS was able to offer the biggest cost advantage, without requiring the council to be tied down to long term commercial commitment.
— Alan Evans, Head of ICT, Aylesbury Vale District Council