The importance of AI for local authorities using AWS infrastructureRead More
Hi, I'm Thomas, I’m 19 and in Sep-18, I became Arcus Global’s first Degree Apprentice.Read More
Attending events such as Solace Summit ensures that we are constantly kept abreast of the latest issues affecting local authorities and other public-sector entities.Read More
Arcus Answer - the future of AI-powered customer service?
What if your service users could speak to Alexa (Amazon Echo) rather than an automated service- answering up to 40% of calls and reducing call costs from nearly £4 to less than £1. This is a service that’s all about achieving savings, gaining efficiencies, having happier staff as well as providing a better customer experience.Read More
The Sunday Times recognises Arcus Global as one of Britain’s fastest- growing tech companies
The annual Sunday Times’ Tech Track 100 league, lists Arcus Global as 56 of Britain’s fastest-growing private technology companies,one of only five companies from the tech hub of Cambridge.
Well it's the annual Chartered Institute of Public Finance and Accountancy (CIPFA) conference in Bournemouth on July 11 and 12. The theme is Talent, Technology, Transformation: Mapping the Digital Future. So we have to be there!Read More
We are delighted to be hosting an event in collaboration with Anglia Ruskin University on June 21 in central Cambridge.
The event coincides with the annual Digital Leaders week which is a inspirational week in the digital transformation calendar in the UK. There are many events to choose from and we're delighted to be running one in Cambridge.Read More
…”Arcus has developed an enviable reputation for their innovative approach and we believe their solutions will fulfil an important role in helping public sector organisations drive efficiencies and to adapt to the changing digital landscape.” Charlie Robinson YFMRead More
Arcus Global are rather pleased to announce that, following a rigorous assurance process, we have become the first validated ‘go to’ consulting partner in EMEA for the Amazon Connect service.
Amazon Connect is the artificial intelligence (AI) based, automated service that powers the contact centre of the world's most customer centric company – Amazon.com. It is also the technology that we used for our successful project with the NHS Business Services Authority – which resolved 42% of calls to the European Health Insurance Card (EHIC) service.Read More
NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS Lex.
Arcus Global was delighted to work with NHSBSA on a three-week proof of concept during the end of the 2017. We are proud that set up took just two two weeks.
"We received just short of 11,000 calls, over the three weeks, [and] 4,300 calls were fully resolved by Lex. That is a 42 per cent success rate," said Darren Curry, Chief Digital Officer, speaking at the AWS Public Sector Conference in London last week.
Arcus Answer is a great example of artificial intelligence in action and we're delighted that it's been shortlisted in the Machine Learning / AI Project of the Year in the prestigious Computing Digital Technology Leaders Awards 2018 for our work with NHSBSA.Read More
What is the impact of brexit on cloud? Peter Male, outlines the impact of brexit on the Sterling vs Dollar exchange rates to demonstrate why AWS continues to offer the best value for money for customers using cloud.Read More
You know you're doing great work when AWS champion it. At Arcus we are all about how we can help the public sector improve their services. Peter Male writes how we have used AI to improve call handling in the NHS.Read More
Peter Male, AWS Business Development Lead, reacts to the news of the latest security scare and argues why Buckhammer won't be stopping him from storing data on the Cloud.Read More
We know what we’re talking about when it it comes to providing excellent customer support. Well we should as we recently won the coveted Best Cloud Support Provider in Computing Cloud Excellence awards.
We thought we shouldn’t keep our expertise to ourselves and so we asked Hollie Armstrong, our Service Desk Manager to share her top tips for delivering first class customer service.Read More