Arcus Global scores maximum points on the AWS Managed Service Provider framework

We are thrilled to announce that not only are we an AWS Next Generation Managed Services Provider (MSP) but we also scored maximum points in our latest AWS MSP audit.

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Arcus Answer - the future of AI-powered customer service? By Tim Lancaster, AWS practice director

Arcus Answer - the future of AI-powered customer service?

What if your service users could speak to Alexa (Amazon Echo) rather than an automated service- answering up to 40% of calls and reducing call costs from nearly £4 to less than £1. This is a service that’s all about achieving savings, gaining efficiencies, having happier staff as well as providing a better customer experience.

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Company NewsKate WarboysEvents, AWS, AI