Posts in Arcus Culture
Hollie's top tips for providing outstanding customer support

We know what we’re talking about when it it comes to providing excellent customer support.  Well we should as we recently won the coveted Best Cloud Support Provider in Computing Cloud Excellence awards.  

We thought we shouldn’t keep our expertise to ourselves and so we asked Hollie Armstrong, our Service Desk Manager to share her top tips for delivering first class customer service.  

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What do you bring to the party?

We’re quite an interesting mixture of backgrounds and cultures.  But diversity isn’t just about your background.  It’s more than that and it includes what life experiences we bring with us.    

Earlier this year, having a sense of the diverse background colleagues enjoyed, I sent around a email asking everyone what what the most interesting job they’d had.  It set off a series of brilliant responses and here’s a flavour of what we bring to the party.

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