Arcus Answer - the future of AI-powered customer service?
What if your service users could speak to Alexa (Amazon Echo) rather than an automated service- answering up to 40% of calls and reducing call costs from nearly £4 to less than £1. This is a service that’s all about achieving savings, gaining efficiencies, having happier staff as well as providing a better customer experience.Read More
The Sunday Times recognises Arcus Global as one of Britain’s fastest- growing tech companies
The annual Sunday Times’ Tech Track 100 league, lists Arcus Global as 56 of Britain’s fastest-growing private technology companies,one of only five companies from the tech hub of Cambridge.
Well it's the annual Chartered Institute of Public Finance and Accountancy (CIPFA) conference in Bournemouth on July 11 and 12. The theme is Talent, Technology, Transformation: Mapping the Digital Future. So we have to be there!Read More
We are delighted to be hosting an event in collaboration with Anglia Ruskin University on June 21 in central Cambridge.
The event coincides with the annual Digital Leaders week which is a inspirational week in the digital transformation calendar in the UK. There are many events to choose from and we're delighted to be running one in Cambridge.Read More
…”Arcus has developed an enviable reputation for their innovative approach and we believe their solutions will fulfil an important role in helping public sector organisations drive efficiencies and to adapt to the changing digital landscape.” Charlie Robinson YFMRead More
Arcus Global are rather pleased to announce that, following a rigorous assurance process, we have become the first validated ‘go to’ consulting partner in EMEA for the Amazon Connect service.
Amazon Connect is the artificial intelligence (AI) based, automated service that powers the contact centre of the world's most customer centric company – Amazon.com. It is also the technology that we used for our successful project with the NHS Business Services Authority – which resolved 42% of calls to the European Health Insurance Card (EHIC) service.Read More
Arcus Answer is a great example of artificial intelligence in action and we're delighted that it's been shortlisted in the Machine Learning / AI Project of the Year in the prestigious Computing Digital Technology Leaders Awards 2018 for our work with NHSBSA.Read More
Arcus Global is delighted to announce that we rank 251 on the Deloitte Technology Fast 500™ EMEA list. This is a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences and energy tech companies in Europe, the Middle East and Africa (EMEA). Arcus grew 491 percent during this period.Read More
We are delighted to announce that we are listed in the 2017 Deloitte UK Technology Fast 50, a ranking of the 50 fastest growing technology companies in the UK. Rankings are based on percentage revenue growth over the last four years. Arcus Global grew 491 per cent during this period.Read More
The Department for Communities and Local Government's (DCLG) purpose is to support the creation of great places to live and work, and to give more power to local people to shape what happens in their area. In 2015, the department chose Arcus Global to build a secure platform on AWS for hosting its applications.Read More
The Department for Communities and Local Government's (DCLG) purpose is to support the creation of great places to live and work, and to give more power to local people to shape what happens in their area. In 2015, it chose Arcus Global to build a secure platform on AWS for hosting its applications. By 2016, that platform was hosting a series of applications up to ‘Official Sensitive’ level and DCLG wanted to move more of its infrastructure to AWS.Read More
Nourish Care is a healthcare focused start-up that provides novel software based solutions designed to improve the lives of people who need care. Their tools help carers to plan, record, report and coordinate care to meet the needs of the individual.Read More
Initially the Alexa skill will be used to ask for payment options for council tax, to obtain information on recycling, waste collections, and recycled needle collections. Residents will also be able ask questions on the political and council leadership.Read More
There are some sore heads in the office this morning; I think some of us might be having an early night but it was worth it.Read More
We’re delighted to announce that we’ve been shortlisted for the SME Business Awards.Read More
We’re delighted to announce that we’ve been shortlisted in four categories in the Computing's Cloud Excellence Awards. The Awards aim to recognise the very best of the UK's cloud industry, from the most innovative and compelling products and vendors, through to the top use cases from end-user firms.Read More
At the UKAuthority Rise of the Bots event Arcus Co-Founder Denis Kaminskiy presented on the future of AI. Watch the video here.Read More