NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS Lex.
Arcus Global was delighted to work with NHSBSA on a three-week proof of concept during the end of the 2017. We are proud that set up took just two two weeks.
"We received just short of 11,000 calls, over the three weeks, [and] 4,300 calls were fully resolved by Lex. That is a 42 per cent success rate," said Darren Curry, Chief Digital Officer, speaking at the AWS Public Sector Conference in London last week.