NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS Lex.
Arcus Global was delighted to work with NHSBSA on a three-week proof of concept during the end of the 2017. We are proud that set up took just two two weeks.
"We received just short of 11,000 calls, over the three weeks, [and] 4,300 calls were fully resolved by Lex. That is a 42 per cent success rate," said Darren Curry, Chief Digital Officer, speaking at the AWS Public Sector Conference in London last week.
The Meltdown & Spectre CPU vulnerabilities will force all security-conscious organisations to patch their servers. This is something that has already been completed by AWS. While the speed of reaction to threats like these is a good reason to host your infrastructure on the Cloud, this issue also highlights another Cloud benefit which is that this change will result in a 5 - 30% reduction in server performance which can be easily fixed in a Cloud environment but is really hard to handle on premise.Read More
Last week saw a flurry of news concerning a new paper by Laurent Orseau from Google DeepMind and Stuart Armstrong from The Future of Humanity Institute at Oxford University.Read More