Posts in Public Sector
Arcus becomes a consulting partner for the Amazon Connect service

Arcus Global are rather pleased to announce that, following a rigorous assurance process, we have become the first validated ‘go to’ consulting partner in EMEA for the Amazon Connect service.

Amazon Connect is the artificial intelligence (AI) based, automated service that powers the contact centre of the world's most customer centric company – Amazon.com. It is also the technology that we used for our successful project with the NHS Business Services Authority – which resolved 42% of calls to the European Health Insurance Card (EHIC) service.

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Better Connected Live - A View From the Back

The most telling session at the Better Connected Live event in Birmingham at the end of last month was the Q and A that ended the morning session on day one. The 20 minute Q and A drilled into the heart of the challenge and the problems of being a digital authority in 2016.

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