Well it's the annual Chartered Institute of Public Finance and Accountancy (CIPFA) conference in Bournemouth on July 11 and 12. The theme is Talent, Technology, Transformation: Mapping the Digital Future. So we have to be there!Read More
…”Arcus has developed an enviable reputation for their innovative approach and we believe their solutions will fulfil an important role in helping public sector organisations drive efficiencies and to adapt to the changing digital landscape.” Charlie Robinson YFMRead More
Arcus Global are rather pleased to announce that, following a rigorous assurance process, we have become the first validated ‘go to’ consulting partner in EMEA for the Amazon Connect service.
Amazon Connect is the artificial intelligence (AI) based, automated service that powers the contact centre of the world's most customer centric company – Amazon.com. It is also the technology that we used for our successful project with the NHS Business Services Authority – which resolved 42% of calls to the European Health Insurance Card (EHIC) service.Read More
Let’s for minute image that there are fixed rules for buying a house. Let’s stretch our imagination a little bit further and imagine that we had to buy a house using the principles that govern the procurement process.Read More
The most telling session at the Better Connected Live event in Birmingham at the end of last month was the Q and A that ended the morning session on day one. The 20 minute Q and A drilled into the heart of the challenge and the problems of being a digital authority in 2016.Read More