Arcus Answer bolster’s NHS response times to Covid-19

Arcus Global

Arcus Global
May 6, 2020

Arcus Global’s Arcus Answer call automation solution has been deployed by an ambulance service and the NHS to further support the response to Covid-19. Developed using the Amazon Connect Cloud Telephony platform, Arcus Answer processes any calls the call handler deems lower priority, to ensure more urgent calls are always given preference. The solution will also assist with further call triage, deflection and prioritisation.

The Arcus Answer call automation solution was deployed in less than two weeks for both the ambulance service and the NHS to assist in the response to Covid-19.

“The hope, however, is the solutions will get very little use”, comments Gary Beddow, Business Development Director at Arcus Global. “The pandemic situation means that businesses like Arcus Global are deploying solutions at a rapid pace, and we’re pleased to have risen to that challenge.”

Without this timesaving automated approach, the potential would remain for NHS staff to spend extra time manually answering what could be a very large number of calls each day.

Beddow concludes: “Due to the constantly evolving situation with Covid-19, the information gained from this solution is more valuable than ever to both regional hospital trusts and central government alike. We’re really proud that Arcus Global continues to innovate and help its customers wherever possible in the fight against this unprecedented pandemic.”

About Arcus Global

Arcus Global, formed in 2009 and based in Cambridge UK, is a market leading GovTech cloud company, delivering mission critical technology solutions that enable local authorities and other public sector organisations to transform their service delivery to citizens.

The Software as a Service division of Arcus has developed a platform based suite of Applications for Local Government. Addressing the challenge of legacy technology in Citizen Digital interaction, Planning, Building Control, Licensing, Environmental Health. Arcus has grown to over 30 customers including Folkestone & Hythe District Council, Eastleigh Borough Council and the London Borough of Southwark.

The Cloud Infrastructure Division of Arcus provides Consultancy, Managed Services and Cloud Storage to a large number of Public Sector bodies across Central Government, Local Government, the NHS and the Education sector.


Kate Warboys, Marketing Manager at Arcus Global