By Tim Lancaster, AWS Practice Director
Christmas is a time of giving, so Arcus are pleased to announce the service that we provide to a company helping UK charities. REAL Fundraising provides professional fundraising services to leading UK charities. As part of the service they offer their clients they need to call donors to confirm donations and also need to be able to handle donor opt-outs as well as voicemails.
Arcus built a bespoke telephony solution for their team in less than a week on the Amazon Connect platform. The service allowed REAL to facilitate faster communications between their calling team and their team of nationwide fundraisers, improve the donor experience and provide integrations with their existing systems, enabling them to improve service, better track interactions and reduce costs.
This system has delighted the REAL team who find it a much better solution to use which helps them to work as a team sharing information amongst a disparate workforce.
About Arcus Global
Arcus Global, formed in 2009 and based in Cambridge UK, is a market leading GovTech cloud company, delivering mission critical technology solutions that enable local authorities and other public sector organisations to transform their service delivery to citizens.
The Software as a Service division of Arcus has developed a platform based suite of Applications for Local Government. Addressing the challenge of legacy technology in Citizen Digital interaction, Planning, Building Control, Licensing, Environmental Health. Arcus has grown to over 30 customers including Folkestone & Hythe District Council, Eastleigh Borough Council and the London Borough of Southwark.
The Cloud Infrastructure Division of Arcus provides Consultancy, Managed Services and Cloud Storage to a large number of Public Sector bodies across Central Government, Local Government, the NHS and the Education sector.
Kate Warboys, Marketing Manager at Arcus Global – firstname.lastname@example.org