Forget the jargon: focus on the objective when it comes to cloud-first
Recently, New Statesman Tech reported on plans from the Government Digital Service (GDS) to review its ‘Cloud-first’ policy in 2020. Although it’s now clear that there are no plans to revise or rename the policy, we do understand why GDS might want to give the ‘Cloud-first’ policy a new perspective and perhaps contemplate the meaning behind phrases “cloud smart” or “cloud first”. We really welcome this clarification and fully support it. After all, realism is key for the success of a digital transformation project.
Putting the user at the heart of cloud-first strategies
Cloud-first strategies have been the driving force behind digital transformation projects in the public sector. Moving beyond on-premise legacy IT estates is seen as a key step in helping organisations become more agile and effective. Cloud solutions are therefore implemented to serve a real business purpose. But, we do need to remember that a cloud-first strategy has to be about the end result – and that’s putting the user first.
Not just one but five reasons to join your front and back office data
Modernising processes to improve services is a key priority for councils today. A big part of that is moving to the cloud and making the flow of data a key process. This allows the front-end to be linked to back-end systems to gain valuable insight into citizen interaction and in turn improve the customer experience and services provided.
Realising the ambitions of the Digital Declaration
In this digital age, it’s more important than ever to ensure public services meet the needs of its citizens. Technology is no doubt transforming the way we deliver these services, but there is still opportunity to do more.