Arcus becomes a consulting partner for the Amazon Connect service

Arcus Global

Arcus Global
May 16, 2018

Arcus Global are rather pleased to announce that, following a rigorous assurance process, we have become an accredited ‘go to’ consulting partner for the Amazon Connect service.

Amazon Connect is the artificial intelligence (AI) based, automated service that powers the contact centre of the world’s most customer centric company – It is also the technology that we used for our successful project with the NHS Business Services Authority – which resolved 42% of calls to the European Health Insurance Card (EHIC) service.

The project with the NHS has been a highlight of the recent AWS Summit Keynotes in San Francisco, Brussels and London where it has been used to showcase the new paradigm of voice enabled services that CTO Werner Vogels presented at the re:Invent 2017 keynote in Las Vegas. The work was also referenced last week in Computing.

Our AI powered information, advice and guidance service – Arcus Answer – provides our customers with the ability to better meet their customers’ needs by providing an instant answer to customer queries over the phone.

Amazon Connect opens up a whole new world of contact centre solutions that are:

  • Faster to deploy – set up in hours/days, not weeks/months

  • Fully cloud based – no on-premise hardware requirement

  • Scalable – using the power of a cloud based, multi-tenant platform

  • Improved Customer Experience – AI and CRM integration to personalise the experience.

  • Transformative – allows digital integration without ‘forcing’ a channel shift.

As an accredited Amazon Connect Consulting Partner, Arcus Global would welcome the chance to work with your organisation to provide AI based telephony to your customers.

For more information please contact