Opinion

PART 2 – Types of ‘fake transformation’

In my view, there are several distinct types of ‘fake transformation’ in the public sector. I want to list them here, because understanding them is very helpful in deciding how to proceed and how to avoid project issues or failures.

PART 1: The Horror of ‘fake transformation’

With digitisation of services becoming a priority for many local authorities, I often see them push ahead with a ‘transformation’ project in one shape or another. It could be digital (in fact, it almost always is), or perhaps focused more on people or services. Some observers prefer to call it ‘change’, or an ‘improvement programme’. Whichever way you word it, some version of this exists in almost every single department.

Forget the jargon: focus on the objective when it comes to cloud-first

Recently, New Statesman Tech reported on plans from the Government Digital Service (GDS) to review its ‘Cloud-first’ policy in 2020. Although it’s now clear that there are no plans to revise or rename the policy, we do understand why GDS might want to give the ‘Cloud-first’ policy a new perspective and perhaps contemplate the meaning behind phrases “cloud smart” or “cloud first”. We really welcome this clarification and fully support it. After all, realism is key for the success of a digital transformation project.

How real is the threat posed by big platforms to SMEs in the public sector market?

There have been recent articles in the press about the potential threat posed by large platforms like AWS, MSFT Azure or Salesforce to SME suppliers working in the government space.

Putting the user at the heart of cloud-first strategies

Cloud-first strategies have been the driving force behind digital transformation projects in the public sector. Moving beyond on-premise legacy IT estates is seen as a key step in helping organisations become more agile and effective. Cloud solutions are therefore implemented to serve a real business purpose. But, we do need to remember that a cloud-first strategy has to be about the end result – and that’s putting the user first.

Not just one but five reasons to join your front and back office data

Modernising processes to improve services is a key priority for councils today. A big part of that is moving to the cloud and making the flow of data a key process. This allows the front-end to be linked to back-end systems to gain valuable insight into citizen interaction and in turn improve the customer experience and services provided. 

Seize every opportunity to transform your local services

In 2018, the Local Digital Declaration was launched by the Ministry of Housing, Communities & Local Government. It set out an ambition to digitise local government and improve services in response to the changing digital needs and expectations of the demographics they serve. From planning and building to recycling and waste, transformation is needed to bring the services into the digital age. 

‘Fixing the plumbing’ with a platform-first approach

Local government is changing. The Local Digital Declaration announced last year has laid the foundations for digital transformation across councils. One of its five guiding principles, ‘fixing the plumbing’, has now become a common catchphrase which is often used out of context.

Realising the ambitions of the Digital Declaration

In this digital age, it’s more important than ever to ensure public services meet the needs of its citizens. Technology is no doubt transforming the way we deliver these services, but there is still opportunity to do more.

Top tips for seamless digital transformation

With digital transformation sweeping across the public sector, it is important to understand what makes projects a success. Here are our top five tips on introducing a digital transformation project:

Ask an Apprentice Day: Thomas Dowell

Hi, I’m Thomas, I’m 19 and in Sep-18, I became Arcus Global’s first Degree Apprentice.

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