Hackney Council selects Arcus Global for regulatory services transformation

Author: Charlotte Fionda

Charlotte Fionda
October 7, 2021

Software as a Service (SaaS) solutions specialist Arcus Global has been selected by Hackney Council to implement its entire suite of regulatory services, signalling a firm move away from legacy IT systems.

After the serious cyber-attack the Council faced in October 2020, Hackney’s initial priority was to recover access to valuable data from its line of business applications. It became apparent that the Council could not fully recover its systems, so it looked to the market for a robust, reliable and trusted SaaS-based solution, to ensure future security, and improve efficiencies. 

Matthew Cain, Head of Customer Services, Digital and Data at Hackney Council comments: “Local government has long grappled with the benefits of the public cloud and the ability to utilise software with a global user base community, alongside the importance of ensuring that software continues to adhere to the reporting requirements and statutory and regulatory rules in the sector.

What’s exciting about Arcus Global is that they confront that, by offering solutions that are genuinely cloud hosted. They utilise the global community that surrounds Salesforce, whilst offering the credibility, trust and confidence that service leaders seek.”

Arcus Global’s package includes all services under the regulatory services umbrella, including licensing, environmental health, trading standards, and antisocial behaviour. The digital solution provided will give Hackney’s teams the capability to work more effectively and respond to jobs more quickly.

Commenting on the platform, James Thompson, Business Development Director at Arcus Global adds: “The Salesforce platform will give Hackney the ability to control their own destiny. London councils are complex organisations with unique needs, so it’s important to deliver more than just an out of the  box solution. Working in partnership with Hackney, we are able to offer a low-code platform that customers can easily extend and adapt to meet their own regulatory requirements, whilst offering an improved digital experience to residents and businesses across the borough. We’re excited to be working with such an innovative council with so many ideas and so much ambition.”

Cain concludes: “In the sector, Hackney is known for having the capability to design solutions to meet user needs. Our work with Arcus is consistent with this and we will leverage APIs around Salesforce to provide a joined-up view of what is happening in our residents’ lives and across neighbourhoods. This is to ensure that there isn’t a siloed approach for a single set of business processes, but instead allows us to take a comprehensive view across all local areas by using best of breed applications that won’t sacrifice our ability to join up data. As we continue to recover from the cyber-attack, our citizens will see the benefits of solutions that are built on secure and reliable technology.”

The Council will also benefit from enhanced mobile capabilities. Using Salesforce technology, Arcus’ regulatory services package will provide remote access to secure, relevant data and support staff from any location. 

Work began this month and will continue for the nine-month duration of the contract.