Cost is usually a significant business driver and cloud technologies clearly provide better value for money than traditional on premise infrastructure.
Quality of service, and particularly service outcome improvement, is also something that can be achieved when looking at new technology and new ways of thinking.
At the recent AWS Summit in San Francisco, Dr Matt Wood (GM, Deep Learning and AI), gave an example of a recent Arcus project that used AWS AI technologies to help one of the most loved and globally respected organisations: The NHS.
Fast forward to 29:40 on the video to see Dr Wood describe what we did for the NHS and how advanced technology delivered instant benefit to service outcomes:
To summarise, we:
Implemented Lex and Connect based services within 2 weeks
Resolved 40% of calls using artificial intelligence
Provided a 24/7 service with an instant answer
This also came with a significant cost saving, but this wasn’t the primary driver. Improving service quality was the number 1 focus – a success story that was even presented on stage by our friends at AWS!
We can help your organisation achieve these kind of benefits using ultra-modern technologies like AI call centre integration, Machine Learning etc. Call us today to see how we can help you.