We are thrilled to announce that not only are we an AWS Next Generation Managed Services Provider (MSP) but we also scored maximum points in our latest AWS MSP audit.Read More
Arcus Global are rather pleased to announce that, following a rigorous assurance process, we have become the first validated ‘go to’ consulting partner in EMEA for the Amazon Connect service.
Amazon Connect is the artificial intelligence (AI) based, automated service that powers the contact centre of the world's most customer centric company – Amazon.com. It is also the technology that we used for our successful project with the NHS Business Services Authority – which resolved 42% of calls to the European Health Insurance Card (EHIC) service.Read More
NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS Lex.
Arcus Global was delighted to work with NHSBSA on a three-week proof of concept during the end of the 2017. We are proud that set up took just two two weeks.
"We received just short of 11,000 calls, over the three weeks, [and] 4,300 calls were fully resolved by Lex. That is a 42 per cent success rate," said Darren Curry, Chief Digital Officer, speaking at the AWS Public Sector Conference in London last week.
Peter Male, AWS Business Development Lead, reacts to the news of the latest security scare and argues why Buckhammer won't be stopping him from storing data on the Cloud.Read More
The Meltdown & Spectre CPU vulnerabilities will force all security-conscious organisations to patch their servers. This is something that has already been completed by AWS. While the speed of reaction to threats like these is a good reason to host your infrastructure on the Cloud, this issue also highlights another Cloud benefit which is that this change will result in a 5 - 30% reduction in server performance which can be easily fixed in a Cloud environment but is really hard to handle on premise.Read More
As a Gold Sponsor of the AWS Transformation Day - Public Sector on Monday 30 October, we’re keen to ensure that everyone gets the most out of the day.Read More
The Department for Communities and Local Government's (DCLG) purpose is to support the creation of great places to live and work, and to give more power to local people to shape what happens in their area. In 2015, the department chose Arcus Global to build a secure platform on AWS for hosting its applications.Read More
The Department for Communities and Local Government's (DCLG) purpose is to support the creation of great places to live and work, and to give more power to local people to shape what happens in their area. In 2015, it chose Arcus Global to build a secure platform on AWS for hosting its applications. By 2016, that platform was hosting a series of applications up to ‘Official Sensitive’ level and DCLG wanted to move more of its infrastructure to AWS.Read More
Nourish Care is a healthcare focused start-up that provides novel software based solutions designed to improve the lives of people who need care. Their tools help carers to plan, record, report and coordinate care to meet the needs of the individual.Read More
Initially the Alexa skill will be used to ask for payment options for council tax, to obtain information on recycling, waste collections, and recycled needle collections. Residents will also be able ask questions on the political and council leadership.Read More
“The NHSBSA's engagement has been a positive collaborative experience with Arcus Global allowing knowledge, experience and ideas to be shared freely. Arcus have enabled the NHSBSA to bolster the security of our Cloud Platform with the knowledge and experience that they provide. Arcus also provide confidence and ensure the platform remains as secure as possible, which also has enabled the NHSBSA to become exemplars of cloud hosting within the UK Healthcare sector."
Chris Suter, Lead DevOps Engineer, NHSBSA
If security is important to you then you’ll want an external penetration test for your infrastructure. The work that Arcus does with central government and NHS means that we have been tested by several ‘experts’ but the truth is that many of these don’t understand the Cloud and so make some recommendations that are irrelevant while missing larger issues. Recently I met a penetration test company that understands the Cloud but before I come to that, let me explain about penetration tests.Read More
As an AWS Managed Services Provider (MSP) security is a key area of focus for Arcus and something our customers expect. The National Cyber Security Centre (NCSC) has created a set of 14 cloud security principles that public sector organisations should be aware of, and adhere to, when selecting cloud services and solutions/service providers. This blog explores how those principles are met.Read More