Arcus Global degree apprentice Thomas Dowell nominated for Tech Industry Gold award

We are proud to announce that Thomas Dowell, AWS degree apprentice here at Arcus Global, is nominated for a prestigious Tech Industry Gold award.

Arcus and Amazon Enable the NHSBSA to See Potential for £500,000 Saving and Increased Customer Satisfaction Using Amazon Connect and Amazon Lex

By Richard Miller AWS Product Manager Penalty Exemption Checking Service – Drug prescriptions within the UK National Health Service (NHS) are free for eligible citizens who have been diagnosed with a chronic illness or are retrieving appropriate social security benefits. When visiting a pharmacy, if a member of the public declares themselves as being exempt… Read more »

Arcus sees success at the Computing Cloud Excellence Awards

It was a huge week for Arcus Global last week at the prestigious Computing Cloud Excellence Awards. We took home ‘Cloud Telephony Project of the Year’ for Arcus Answer and were also involved in the ‘Best Cloud Project’ win for NHS Business Services Authority (NHSBSA). The public sector is changing the way they communicate with… Read more »

Arcus Answer – the future of AI-powered customer service?

Arcus Answer – the future of AI-powered customer service?

What if your service users could speak to Alexa (Amazon Echo) rather than an automated service- answering up to 40% of calls and reducing call costs from nearly £4 to less than £1. This is a service that’s all about achieving savings, gaining efficiencies, having happier staff as well as providing a better customer experience.

What role should philosophy play in artificial intelligence?

We are delighted to be hosting an event in collaboration with Anglia Ruskin University on June 21 in central Cambridge.  

The event coincides with the annual Digital Leaders week which is a inspirational week in the digital transformation calendar in the UK.  There are many events to choose from and we’re delighted to be running one in Cambridge.

Arcus becomes a consulting partner for the Amazon Connect service

Arcus Global are rather pleased to announce that, following a rigorous assurance process, we have become the first validated ‘go to’ consulting partner in EMEA for the Amazon Connect service.

Amazon Connect is the artificial intelligence (AI) based, automated service that powers the contact centre of the world’s most customer centric company – It is also the technology that we used for our successful project with the NHS Business Services Authority – which resolved 42% of calls to the European Health Insurance Card (EHIC) service.

Arcus Answer is shortlisted for its first award

Arcus Answer is a great example of artificial intelligence in action and we’re delighted that it’s been shortlisted in the Machine Learning / AI Project of the Year in the prestigious Computing Digital Technology Leaders Awards 2018 for our work with NHSBSA.

Artificial Intelligence – Arcus Global Develops the World’s First Alexa Skill for Local Government Transactions

Initially the Alexa skill will be used to ask for payment options for council tax, to obtain information on recycling, waste collections, and recycled needle collections. Residents will also be able ask questions on the political and council leadership.

Denis Kaminskiy, Arcus Co Founder, discusses the future of AI

At the UKAuthority Rise of the Bots event Arcus Co-Founder Denis Kaminskiy presented on the future of AI. Watch the video here.

What Happens When You Push the AI Stop Button!

Last week saw a flurry of news concerning a new paper by Laurent Orseau from Google DeepMind and Stuart Armstrong from The Future of Humanity Institute at Oxford University.