Arcus Global sells AWS Managed Services division
Leading cloud services provider to the public sector, Arcus Global Ltd, today announces the sale of its wholly-owned subsidiary, Arcus Cloud Services Ltd (ACS), to leading UK-based managed service provider, Timico Ltd.
Arcus Global degree apprentice Thomas Dowell nominated for Tech Industry Gold award
We are proud to announce that Thomas Dowell, AWS degree apprentice here at Arcus Global, is nominated for a prestigious Tech Industry Gold award.
Arcus Answer bolster’s NHS response times to Covid-19
Arcus Global’s Arcus Answer call automation solution has been deployed by an ambulance service and the NHS to further support the response to Covid-19.
Reassuring insurers
We’re pleased to announce that we’re providing a managed service to PIB Group, a rapidly expanding group of specialist insurance and risk management businesses offering national coverage and local service through more than 40 locations across the UK. PIB Group has grown rapidly since 2015 and is expected to grow further next year.
Arcus & AWS make giving easier
Christmas is a time of giving, so Arcus are pleased to announce the service that we provide to a company helping UK charities. REAL Fundraising provides professional fundraising services to leading UK charities. As part of the service they offer their clients they need to call donors to confirm donations and also need to be able to handle donor opt-outs as well as voicemails.
Arcus Global Secures Spot on G-Cloud 11 Framework, for the Seventh Consecutive Year
All of Arcus Global’s products and services will be on offer across all three lots through the latest iteration of the G-Cloud framework 03, July 2019: Arcus Global Limited, a market leader in GovTech cloud solutions, is pleased to announce that it has gained a place on the new G-Cloud 11 framework, allowing it to… Read more »
Arcus Global scores maximum points on the AWS Managed Service Provider framework
We are thrilled to announce that not only are we an AWS Next Generation Managed Services Provider (MSP) but we also scored maximum points in our latest AWS MSP audit.
Arcus and Amazon Enable the NHSBSA to See Potential for £500,000 Saving and Increased Customer Satisfaction Using Amazon Connect and Amazon Lex
By Richard Miller AWS Product Manager Penalty Exemption Checking Service – Drug prescriptions within the UK National Health Service (NHS) are free for eligible citizens who have been diagnosed with a chronic illness or are retrieving appropriate social security benefits. When visiting a pharmacy, if a member of the public declares themselves as being exempt… Read more »
Arcus Answer – the future of AI-powered customer service?
Arcus Answer – the future of AI-powered customer service?
What if your service users could speak to Alexa (Amazon Echo) rather than an automated service- answering up to 40% of calls and reducing call costs from nearly £4 to less than £1. This is a service that’s all about achieving savings, gaining efficiencies, having happier staff as well as providing a better customer experience.
Arcus becomes a consulting partner for the Amazon Connect service
Arcus Global are rather pleased to announce that, following a rigorous assurance process, we have become the first validated ‘go to’ consulting partner in EMEA for the Amazon Connect service.
Amazon Connect is the artificial intelligence (AI) based, automated service that powers the contact centre of the world’s most customer centric company – Amazon.com. It is also the technology that we used for our successful project with the NHS Business Services Authority – which resolved 42% of calls to the European Health Insurance Card (EHIC) service.
Our work with NHS BSA is covered in Computing Weekly
NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS Lex.
Arcus Global was delighted to work with NHSBSA on a three-week proof of concept during the end of the 2017. We are proud that set up took just two two weeks.
“We received just short of 11,000 calls, over the three weeks, [and] 4,300 calls were fully resolved by Lex. That is a 42 per cent success rate,” said Darren Curry, Chief Digital Officer, speaking at the AWS Public Sector Conference in London last week.
To read the full article, click here. For more information about Arcus Answer then click here.
Arcus Answer is shortlisted for its first award
Arcus Answer is a great example of artificial intelligence in action and we’re delighted that it’s been shortlisted in the Machine Learning / AI Project of the Year in the prestigious Computing Digital Technology Leaders Awards 2018 for our work with NHSBSA.