Arcus Global sells AWS Managed Services division
Leading cloud services provider to the public sector, Arcus Global Ltd, today announces the sale of its wholly-owned subsidiary, Arcus Cloud Services Ltd (ACS), to leading UK-based managed service provider, Timico Ltd.
Arcus Global degree apprentice Thomas Dowell nominated for Tech Industry Gold award
We are proud to announce that Thomas Dowell, AWS degree apprentice here at Arcus Global, is nominated for a prestigious Tech Industry Gold award.
Arcus Answer bolster’s NHS response times to Covid-19
Arcus Global’s Arcus Answer call automation solution has been deployed by an ambulance service and the NHS to further support the response to Covid-19.
Reassuring insurers
We’re pleased to announce that we’re providing a managed service to PIB Group, a rapidly expanding group of specialist insurance and risk management businesses offering national coverage and local service through more than 40 locations across the UK. PIB Group has grown rapidly since 2015 and is expected to grow further next year.
Arcus & AWS make giving easier
Christmas is a time of giving, so Arcus are pleased to announce the service that we provide to a company helping UK charities. REAL Fundraising provides professional fundraising services to leading UK charities. As part of the service they offer their clients they need to call donors to confirm donations and also need to be able to handle donor opt-outs as well as voicemails.
Arcus Global Secures Spot on G-Cloud 11 Framework, for the Seventh Consecutive Year
All of Arcus Global’s products and services will be on offer across all three lots through the latest iteration of the G-Cloud framework 03, July 2019: Arcus Global Limited, a market leader in GovTech cloud solutions, is pleased to announce that it has gained a place on the new G-Cloud 11 framework, allowing it to… Read more »
Arcus Global scores maximum points on the AWS Managed Service Provider framework
We are thrilled to announce that not only are we an AWS Next Generation Managed Services Provider (MSP) but we also scored maximum points in our latest AWS MSP audit.
Arcus and Amazon Enable the NHSBSA to See Potential for £500,000 Saving and Increased Customer Satisfaction Using Amazon Connect and Amazon Lex
By Richard Miller AWS Product Manager Penalty Exemption Checking Service – Drug prescriptions within the UK National Health Service (NHS) are free for eligible citizens who have been diagnosed with a chronic illness or are retrieving appropriate social security benefits. When visiting a pharmacy, if a member of the public declares themselves as being exempt… Read more »
Arcus Answer – the future of AI-powered customer service?
Arcus Answer – the future of AI-powered customer service?
What if your service users could speak to Alexa (Amazon Echo) rather than an automated service- answering up to 40% of calls and reducing call costs from nearly £4 to less than £1. This is a service that’s all about achieving savings, gaining efficiencies, having happier staff as well as providing a better customer experience.
Arcus becomes a consulting partner for the Amazon Connect service
Arcus Global are rather pleased to announce that, following a rigorous assurance process, we have become the first validated ‘go to’ consulting partner in EMEA for the Amazon Connect service.
Amazon Connect is the artificial intelligence (AI) based, automated service that powers the contact centre of the world’s most customer centric company – Amazon.com. It is also the technology that we used for our successful project with the NHS Business Services Authority – which resolved 42% of calls to the European Health Insurance Card (EHIC) service.
Our work with NHS BSA is covered in Computing Weekly
NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS Lex.
Arcus Global was delighted to work with NHSBSA on a three-week proof of concept during the end of the 2017. We are proud that set up took just two two weeks.
“We received just short of 11,000 calls, over the three weeks, [and] 4,300 calls were fully resolved by Lex. That is a 42 per cent success rate,” said Darren Curry, Chief Digital Officer, speaking at the AWS Public Sector Conference in London last week.
To read the full article, click here. For more information about Arcus Answer then click here.
Arcus Answer is shortlisted for its first award
Arcus Answer is a great example of artificial intelligence in action and we’re delighted that it’s been shortlisted in the Machine Learning / AI Project of the Year in the prestigious Computing Digital Technology Leaders Awards 2018 for our work with NHSBSA.
AWS champion our work on artificial intelligence and NHS
You know you’re doing great work when AWS champion it. At Arcus we are all about how we can help the public sector improve their services. Peter Male writes how we have used AI to improve call handling in the NHS.
Cloud security & buckhammer
Peter Male, AWS Business Development Lead, reacts to the news of the latest security scare and argues why Buckhammer won’t be stopping him from storing data on the Cloud.
GDPR and what it means to the public sector in particular…
With four months to go, Peter Male, Business Development Lead, gives an overview and some advice on what GDPR means.
Four months from now on the 25th May the General Data Protection Regulation, GDPR, will enter law. At that point we will see the biggest, and arguably most important, change to the way in which personal information is handled.
We will see more power given to the individual (the data subject in GDPR parlance) to control who has their information, what those third parties can use it for, remove consent for third parties to use their data and most importantly tell them (not ask!) to delete the data they hold – the ‘right to be forgotten’.
How Meltdown & Spectre underline the benefits of being on the Cloud
The Meltdown & Spectre CPU vulnerabilities will force all security-conscious organisations to patch their servers. This is something that has already been completed by AWS. While the speed of reaction to threats like these is a good reason to host your infrastructure on the Cloud, this issue also highlights another Cloud benefit which is that this change will result in a 5 – 30% reduction in server performance which can be easily fixed in a Cloud environment but is really hard to handle on premise.
Join us For AWS Transformation Day – Public Sector
As a Gold Sponsor of the AWS Transformation Day – Public Sector on Monday 30 October, we’re keen to ensure that everyone gets the most out of the day.
AWS Case Study – DCLG Datamart
The Department for Communities and Local Government’s (DCLG) purpose is to support the creation of great places to live and work, and to give more power to local people to shape what happens in their area. In 2015, the department chose Arcus Global to build a secure platform on AWS for hosting its applications.
AWS Case Study – DCLG Optimisation
The Department for Communities and Local Government’s (DCLG) purpose is to support the creation of great places to live and work, and to give more power to local people to shape what happens in their area. In 2015, it chose Arcus Global to build a secure platform on AWS for hosting its applications. By 2016, that platform was hosting a series of applications up to ‘Official Sensitive’ level and DCLG wanted to move more of its infrastructure to AWS.
AWS Case Study – Nourish Care
Nourish Care is a healthcare focused start-up that provides novel software based solutions designed to improve the lives of people who need care. Their tools help carers to plan, record, report and coordinate care to meet the needs of the individual.
Artificial Intelligence – Arcus Global Develops the World’s First Alexa Skill for Local Government Transactions
Initially the Alexa skill will be used to ask for payment options for council tax, to obtain information on recycling, waste collections, and recycled needle collections. Residents will also be able ask questions on the political and council leadership.
AWS Case Study – NHS Business Services Authority
“The NHSBSA’s engagement has been a positive collaborative experience with Arcus Global allowing knowledge, experience and ideas to be shared freely. Arcus have enabled the NHSBSA to bolster the security of our Cloud Platform with the knowledge and experience that they provide. Arcus also provide confidence and ensure the platform remains as secure as possible, which also has enabled the NHSBSA to become exemplars of cloud hosting within the UK Healthcare sector.”
Chris Suter, Lead DevOps Engineer, NHSBSA
How to Choose a Cloud Aware Penetration Tester
If security is important to you then you’ll want an external penetration test for your infrastructure. The work that Arcus does with central government and NHS means that we have been tested by several ‘experts’ but the truth is that many of these don’t understand the Cloud and so make some recommendations that are irrelevant while missing larger issues. Recently I met a penetration test company that understands the Cloud but before I come to that, let me explain about penetration tests.
Why is Arcus Global an AWS Managed Service Provider you can Trust?
As an AWS Managed Services Provider (MSP) security is a key area of focus for Arcus and something our customers expect. The National Cyber Security Centre (NCSC) has created a set of 14 cloud security principles that public sector organisations should be aware of, and adhere to, when selecting cloud services and solutions/service providers. This blog explores how those principles are met.