Arcus Global sells AWS Managed Services division
Leading cloud services provider to the public sector, Arcus Global Ltd, today announces the sale of its wholly-owned subsidiary, Arcus Cloud Services Ltd (ACS), to leading UK-based managed service provider, Timico Ltd.
Arcus Global degree apprentice Thomas Dowell nominated for Tech Industry Gold award
We are proud to announce that Thomas Dowell, AWS degree apprentice here at Arcus Global, is nominated for a prestigious Tech Industry Gold award.
Arcus Global scores maximum points on the AWS Managed Service Provider framework
We are thrilled to announce that not only are we an AWS Next Generation Managed Services Provider (MSP) but we also scored maximum points in our latest AWS MSP audit.
Arcus and Amazon Enable the NHSBSA to See Potential for £500,000 Saving and Increased Customer Satisfaction Using Amazon Connect and Amazon Lex
By Richard Miller AWS Product Manager Penalty Exemption Checking Service – Drug prescriptions within the UK National Health Service (NHS) are free for eligible citizens who have been diagnosed with a chronic illness or are retrieving appropriate social security benefits. When visiting a pharmacy, if a member of the public declares themselves as being exempt… Read more »
Arcus sees success at the Computing Cloud Excellence Awards
It was a huge week for Arcus Global last week at the prestigious Computing Cloud Excellence Awards. We took home ‘Cloud Telephony Project of the Year’ for Arcus Answer and were also involved in the ‘Best Cloud Project’ win for NHS Business Services Authority (NHSBSA). The public sector is changing the way they communicate with… Read more »
Arcus Answer – the future of AI-powered customer service?
Arcus Answer – the future of AI-powered customer service?
What if your service users could speak to Alexa (Amazon Echo) rather than an automated service- answering up to 40% of calls and reducing call costs from nearly £4 to less than £1. This is a service that’s all about achieving savings, gaining efficiencies, having happier staff as well as providing a better customer experience.
What role should philosophy play in artificial intelligence?
We are delighted to be hosting an event in collaboration with Anglia Ruskin University on June 21 in central Cambridge.
The event coincides with the annual Digital Leaders week which is a inspirational week in the digital transformation calendar in the UK. There are many events to choose from and we’re delighted to be running one in Cambridge.
Arcus becomes a consulting partner for the Amazon Connect service
Arcus Global are rather pleased to announce that, following a rigorous assurance process, we have become the first validated ‘go to’ consulting partner in EMEA for the Amazon Connect service.
Amazon Connect is the artificial intelligence (AI) based, automated service that powers the contact centre of the world’s most customer centric company – Amazon.com. It is also the technology that we used for our successful project with the NHS Business Services Authority – which resolved 42% of calls to the European Health Insurance Card (EHIC) service.
Our work with NHS BSA is covered in Computing Weekly
NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS Lex.
Arcus Global was delighted to work with NHSBSA on a three-week proof of concept during the end of the 2017. We are proud that set up took just two two weeks.
“We received just short of 11,000 calls, over the three weeks, [and] 4,300 calls were fully resolved by Lex. That is a 42 per cent success rate,” said Darren Curry, Chief Digital Officer, speaking at the AWS Public Sector Conference in London last week.
To read the full article, click here. For more information about Arcus Answer then click here.
Arcus Answer is shortlisted for its first award
Arcus Answer is a great example of artificial intelligence in action and we’re delighted that it’s been shortlisted in the Machine Learning / AI Project of the Year in the prestigious Computing Digital Technology Leaders Awards 2018 for our work with NHSBSA.
Brexit, economics and cloud
What is the impact of brexit on cloud? Peter Male, outlines the impact of brexit on the Sterling vs Dollar exchange rates to demonstrate why AWS continues to offer the best value for money for customers using cloud.
Cloud security & buckhammer
Peter Male, AWS Business Development Lead, reacts to the news of the latest security scare and argues why Buckhammer won’t be stopping him from storing data on the Cloud.