PART 1: The Horror of ‘fake transformation’
With digitisation of services becoming a priority for many local authorities, I often see them push ahead with a ‘transformation’ project in one shape or another. It could be digital (in fact, it almost always is), or perhaps focused more on people or services. Some observers prefer to call it ‘change’, or an ‘improvement programme’. Whichever way you word it, some version of this exists in almost every single department.
We’re pleased to announce that we’re providing a managed service to PIB Group, a rapidly expanding group of specialist insurance and risk management businesses offering national coverage and local service through more than 40 locations across the UK. PIB Group has grown rapidly since 2015 and is expected to grow further next year.
Arcus & AWS make giving easier
Christmas is a time of giving, so Arcus are pleased to announce the service that we provide to a company helping UK charities. REAL Fundraising provides professional fundraising services to leading UK charities. As part of the service they offer their clients they need to call donors to confirm donations and also need to be able to handle donor opt-outs as well as voicemails.
Forget the jargon: focus on the objective when it comes to cloud-first
Recently, New Statesman Tech reported on plans from the Government Digital Service (GDS) to review its ‘Cloud-first’ policy in 2020. Although it’s now clear that there are no plans to revise or rename the policy, we do understand why GDS might want to give the ‘Cloud-first’ policy a new perspective and perhaps contemplate the meaning behind phrases “cloud smart” or “cloud first”. We really welcome this clarification and fully support it. After all, realism is key for the success of a digital transformation project.
How real is the threat posed by big platforms to SMEs in the public sector market?
There have been recent articles in the press about the potential threat posed by large platforms like AWS, MSFT Azure or Salesforce to SME suppliers working in the government space.
Putting the user at the heart of cloud-first strategies
Cloud-first strategies have been the driving force behind digital transformation projects in the public sector. Moving beyond on-premise legacy IT estates is seen as a key step in helping organisations become more agile and effective. Cloud solutions are therefore implemented to serve a real business purpose. But, we do need to remember that a cloud-first strategy has to be about the end result – and that’s putting the user first.
Not just one but five reasons to join your front and back office data
Modernising processes to improve services is a key priority for councils today. A big part of that is moving to the cloud and making the flow of data a key process. This allows the front-end to be linked to back-end systems to gain valuable insight into citizen interaction and in turn improve the customer experience and services provided.
Seize every opportunity to transform your local services
In 2018, the Local Digital Declaration was launched by the Ministry of Housing, Communities & Local Government. It set out an ambition to digitise local government and improve services in response to the changing digital needs and expectations of the demographics they serve. From planning and building to recycling and waste, transformation is needed to bring the services into the digital age.
‘Fixing the plumbing’ with a platform-first approach
Local government is changing. The Local Digital Declaration announced last year has laid the foundations for digital transformation across councils. One of its five guiding principles, ‘fixing the plumbing’, has now become a common catchphrase which is often used out of context.
Realising the ambitions of the Digital Declaration
In this digital age, it’s more important than ever to ensure public services meet the needs of its citizens. Technology is no doubt transforming the way we deliver these services, but there is still opportunity to do more.
Arcus Global Secures Spot on G-Cloud 11 Framework, for the Seventh Consecutive Year
All of Arcus Global’s products and services will be on offer across all three lots through the latest iteration of the G-Cloud framework 03, July 2019: Arcus Global Limited, a market leader in GovTech cloud solutions, is pleased to announce that it has gained a place on the new G-Cloud 11 framework, allowing it to… Read more »
Digital is about helping customers have a better day
Watch our recent webinar to hear from Arcus Global’s CEO Denis Kaminskiy and Director of Digital at AVDC Maryvonne Hassall about how this can be achieved.