Posts tagged public sector
Arcus becomes a consulting partner for the Amazon Connect service

Arcus Global are rather pleased to announce that, following a rigorous assurance process, we have become the first validated ‘go to’ consulting partner in EMEA for the Amazon Connect service.

Amazon Connect is the artificial intelligence (AI) based, automated service that powers the contact centre of the world's most customer centric company – Amazon.com. It is also the technology that we used for our successful project with the NHS Business Services Authority – which resolved 42% of calls to the European Health Insurance Card (EHIC) service.

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4 Causes of Legacy Systems Syndrome and Some Ways to Mitigate Them

Does your organisation have a system, which while critical to some business function is proving nearly impossible to update and change? Does every upgrade cycle take months and require serious effort and testing? Is the application starting to creak at the seams and proving occasionally unstable? 

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