Closing Date: 31st August
As a Application Consultant within the Customer Fulfilment division at Arcus Global you will work directly with customers, third parties and other teams within Arcus to run workshop and training sessions for our customer in the deployment of Arcus Apps (built on the Salesforce platform) and supporting technologies (such as CRM, GIS and Document Management).
Use your skills and experience to explain the Arcus solutions to customers and gather the information required for customisation by our Technical team. You will translate their spoken and written business requirements into solutions, offering advice on best practice and alternative solutions where appropriate.
Find new ways to improve customer experience and deliver their business goals. You will be confident in guiding customers to provide the information required clearly and concisely to allow you to quickly and accurately configure their system for them.
Work with the internal project team to develop project documentation, such as training plans and material, “how to” videos and configuration templates. Ensure that your work is well documented so others within the team can make use of it on appropriate projects.
Guide and encourage the customer through the implementation process with excellent customer training and in turn building up their confidence in you, the team and the Arcus brand. Ensure that the customer team is engaged and understands their tasks so that they can complete them in a timely fashion.. Ensure that updates are passed on the customers regularly and pursue the necessary level of engagement from stakeholders both within and outside the business.
Look for new ways to improve our processes and products by analysing information gathered from customers and presenting well thought out solutions and ideas back to internal seniors and leads in our R&D department. You may see your work and suggestions added to our products, helping you show your customers that you are working for them.
What do you need:
Educated to degree level (or with equivalent experience).
Knowledge of how the UK public sector is structured and the different roles and purposes of the organisations that comprises it will help you understand who our customers are and the pressures they face.
Working knowledge of Build Environment (Planning, Building Control, Land Charges, Gazetteer and GIS) or Public Protection/Regulatory Services
Salesforce experience - We build mainly on the Force.com platform so existing knowledge and experience with Salesforce is required
Significant experience of configuring business applications - you will have successfully delivered a number of projects within budget and timescale.
A good understanding of factors such as data models and workflows.
Excellent level of customer service (our team’s customers are external, but your experience working with internal stakeholders is also valued) and helping them work through challenges to achieve a positive outcome.
Excellent communication skills both verbal and written
Experience in leading and motivating teams
Highly organised and not easily fazed by unexpected changes or issues.
Hands on experience with data analysis and/or migration work.