AWS Integration Consultant



Closing Date: 30th June

Role Purpose

As an Integration Consultant, you will configure and develop contact centre solutions that use Amazon’s Connect, Lex and Polly services to provide voice and chat-based services for customers and use AWS Lambda to integrate those services with customer relationship management and back-end systems.

You will have a passion for delivering great results, learning new technologies,and growing yourself and the business.


  • Design, build, test and support voice and chat integrations between client systems and AWS services and ensure their status can be monitored effectively. Consider and balance speed, security, stability and timely delivery and demonstrate the quality of your work by supporting the integrations that you’ve delivered.

  • Ensure that colleagues can understand, use and support what you’ve built by creating and updating clear and concise documentation.

  • Work closely with colleagues to determine the best approach for development. Share stories and expertise in Scrum meetings. Trial and adopt new development practices to improve quality and speed across the organisation.

What do you need:

  • You will have significant experience of working with web APIs, REST, SOAP and using JSON and YAML. Experience of developing cloud services on the AWS stack using technologies such as DynamoDB, S3 and Lambda would be highly beneficial.

  • You will have a strong sense of ownership and pride in your work. Good at estimating the time needed for different tasks, you will be able to organise your time effectively so that you meet deadlines. You will enjoy using your initiative to propose options and overcome obstacles.

  • You will be keen to discuss requirements and preferences with clients and will be ready to ask colleagues for their views and help. You will recognise that it is more important that we reach the objective and that the client is happy than that you solve everything yourself. You will be keen  to improve both your own skills and our processes.

Kate Warboys