Department: QA & Release
Reporting to: QA & Release Manager
Salary range: £25-30,000 (DOE) + benefits
About the role
Arcus operates a rich technology stack based around the Salesforce.com platform with solutions built up through Salesforce technologies, Arcus proprietary managed packages, standard configuration components and customer specific configuration and integrations.
As a Release Engineer, you'll be responsible for overseeing product deployments to customer and internal development environments. For external customers, this includes planning, carrying out and monitoring product deployments, ensuring that the customer is aware of your progress throughout a deployment, while proactively updating them on any issues. Within Arcus, you'll liaise with colleagues to deploy product configurations and combinations as required.
Release Engineers play a crucial role in ensuring that customer environments are effectively managed, updates are deployed through a reliable and efficient process, and customers are satisfied through regular product updates and clear communication.
The expectation is that you will use off the shelf tooling and your own development skills to automate as much as possible of the repetitive / repeating tasks and sustain a focus on achieving ever quicker, more reliable and better managed deployments.
The work will generally be self-managed, but also involve working with our Implementation team to onboard new customers and ensure historical configuration is respected or upgraded.
What you'll be doing
Setup environments according to internal and customer requirements
Manage the relationships between Development, Testing, Staging and Production environments, within Salesforce and integrated technologies (e.g. GIS, Document Management, Payments)
Use tools like GearSet, GIT, DataLoader, ChangeSets and Salesforce Environment Hub to deploy code and product configurations
Plan deployments carefully, uncovering hidden complexities and dependencies between tasks
Act as a custodian / guardian of product quality and work with the QA Release Manager to ensure that appropriate testing and checking is performed at the various stages by product owners and customers
Analyse and troubleshoot deployment issues in a timely manner
Product upgrades and patches
Perform upgrades and deploy patches to a customer’s existing environments and products whilst ensuring users disruption is minimised
Complete any necessary data migrations / updates to ensure integrity is retained when data model changes are required
Maintain a good level of communication with customers throughout the process
Maintain good deployment notes and records as well as suggesting appropriate improvements
Identify and act upon (e.g. through software development / scripting work) opportunities to automate repetitive manual tasks to focus your efforts on high value stakeholder engagement
What we need from you
2+ years of relevant experience (for example system and/or database administration)
Strong sense of logic and process with meticulous attention to detail
Ability to explain technical steps and/or issues to customers clearly and agree pragmatic routes forward
Excellent problem solving skills within complex and interconnected technical environments
Experience deploying software and software configurations within a PaaS / SaaS environment
Experience of administering a full range of client-specific instances / environments from Development to Live / Production
Track record of using off-the-shelf tools to automate manual deployment steps
Ability to work well with others and by self and be responsible for managing a backlog of deployment tasks efficiently
Flexibility to work weekends and evenings due to the nature of the role as most upgrades will be done outside of normal client working hours
What we'd like from you
Commercial experience of software or database deployment within an enterprise environment
Software implementation and (customer) configuration experience
Software development experience
Knowledge of local authority services
We’re a growing software and consultancy company working hard to keep the entrepreneurial fun atmosphere of a start-up. We always aim to be a company people want to work for.
Our software is developed using agile methodologies, working closely with our public sector customers
Ideas and inspiration come from all staff regardless of role. Guilds provide an easy way to expand knowledge and experience outside of standard departments.
We partner with the best in the business, including Salesforce and Amazon Web Services. We’re the first UK based company to be named AWS Government Competency Partner, recognising our expertise within the public sector.
Winner of the Barclays Small Business Excellence Awards 2016, which is given to companies that have displayed outstanding innovation, product, quality, service, imagination, marketing and managerial skills.
Winner of the European IT Excellence Award in 2016 for Customer Solution, which is given to companies that demonstrated how carefully they have been listening to their customers and building solutions that do make a difference.
- Health insurance (for you and your family)
- Medical cash back plan (for you and your family)
- Life insurance
- Pension Scheme - fund match up to 3%
- Competitive salary
- 25 days holiday
- Holiday Buy/Sell Scheme of up to 5 days
- 35hr week with flexitime and working from home
- The good feeling that comes from working to improve the public sector
- Career progression in your hands, whether you want to work with development, customer relationships or business skills
- Friendly & entrepreneurial environment: we’ve created a stimulating, fun, collaborative and entrepreneurial environment where people are looked after. Joining Arcus means you’ll be joining a 'family' rather than 'just another company'
- Free fruit and healthy snacks
- Social events: Thirsty Thursdays, Souper Mondays, and monthly events organised by Team Awesome make us a very social company
- Social clubs: whether you’re into music, sport, or board games there’ll be a social club for you