Reporting to: Customer Fulfilment Team
Closing Date: 30th June
About the Company
Arcus Global delivers next generation technology to our customers within the public sector. We blend cloud computing technologies, expertise and commercial acumen to transform organisations delivering vital public services. Our aim is to disrupt the stale market, displace old competitors and bring about real change and improvement to the sectors that need it the most.
About the Role
As a Technical Consultant within the Customer Fulfilment division at Arcus Global you will work directly with customers, third parties and other teams within Arcus to deploy, configure and integrate the right blend of Arcus Apps (built on the Salesforce platform) and supporting technologies (such as CRM, GIS and Document Management).
Use your technical skills to customise and configure the product and platform to meet the customer’s needs. You will translate their spoken and written business requirements into technical solutions where possible while offering advice on best practice and alternative technical solutions where appropriate.
Find new ways to improve customer experience and deliver their business goals. You will be confident in guiding customers to provide the information required clearly and concisely to allow you to quickly and accurately configure their system for them.
Work with the internal project team to develop project documentation, such as training plans and material, “how to” videos and configuration templates. Ensure that your work is well documented so others within the team can make use of it on appropriate projects.
Guide and encourage the customer through the implementation process with excellent customer training and in turn building up their confidence in you, the team and the Arcus brand. Ensure that the product owner is engaged and understands their tasks so that they can complete them in a timely fashion.. Ensure that updates are passed on the customers regularly and pursue the necessary level of engagement from stakeholders both within and outside the business.
Look for new ways to improve our processes and products by analysing information gathered from customers and presenting well thought out solutions and ideas back to internal seniors and leads in our R&D department. You may see your work and suggestions added to our products, helping you show your customers that you are working for them.
What we are looking for
Required skills and experience
Educated to degree level (or with equivalent experience).
Significant experience of configuring or developing business applications - you will have successfully delivered a number of projects within budget and timescale.
A good understanding of factors such as data models and workflows.
Salesforce experience - We build mainly on the Force.com platform so existing knowledge and experience with Salesforce is required
Understand the principles of application architecture and have experience with the design process
Good level of customer service (our team’s customers are external, but your experience working with internal stakeholders is also valued) and helping them work through challenges to achieve a positive outcome.
Excellent communication skills both verbal and written
Experience in leading and motivating teams
Highly organised and not easily fazed by unexpected changes or issues.
Desired skills and experience
Hands on experience with data analysis and/or migration work.
Knowledge of how the UK public sector is structured and the different roles and purposes of the organisations that comprises it will help you understand who our customers are and the pressures they face.