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We build products that enable people doing the most important jobs to do them better. The kind of jobs that keep our streets clean, our children safe and our communities thriving.

Arcus Salesforce

Managing a complex Salesforce environment can be challenging.

Our expert administration enables you to run multiple applications, advanced security architectures, and an array of production and development environments.

 

 

 
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How can our Salesforce administration help you?


Expert administration to deliver the best value

We design, implement and manage core processes for your Salesforce administration. We will train your users, transfer knowledge and skills and help you resolve complex issues. Arcus will optimise your environment, monitor usage and help deliver best value from your Salesforce investment.


Run multiple applications and environments

Salesforce allows you to deploy an impressive array of customisations, third party applications and in-house developments. Arcus will run and manage the entire process, using multiple environments according to best practice and our tested Information Technology Infrastructure Library (ITIL) based methodology.


Integrate Salesforce to your environment

To use the full power of the Salesforce platform in a complex business environment, robust integration with your systems is essential. We have a set of fully developed Salesforce connectors for most market-leading public sector legacy applications, and we are releasing new ones all the time.


Provide a complete service desk and customer management solution

Salesforce can integrate with telephone systems, social media, and a range of back office business applications to provide a true single view of the resident.


Customise the solution to your needs

Work with flexible definable page contents via a familiar user interface, complemented by a powerful, easy-to-use dashboard. Create reports using the solution’s simple-to-use business intelligence tools


Evolve with you as your requirements change

Salesforce can grow and evolve with your requirements over time. This means a broader digital strategy can be delivered via a single system, consolidating information across the organisation into one place while reducing complexity.


Extensive set of available add-ons

The Salesforce platform can reflect individual business processes, and immediately deliver significant new elements of functionality such as telephony or document signing.


Tailor our approach to your organisation

Arcus has extensive experience of successfully implementing Salesforce in the public sector. We’ll combine our deep knowledge of both Salesforce and public sector best practice to tailor an approach specific to your situation. We will deliver tangible business benefits and Return on Investment (ROI) at each stage of roll out, in the most cost effective way possible.

 
 
 
As a council we understand how investment in the right technology can improve the services we provide while increasing efficiency across the organisation. Arcus were the obvious partner given their vast knowledge and experience of Local Government, and how to apply the Salesforce ecosystem to our business needs. What impressed us, was their understanding of our “end to end” business processes and their appreciation of the complexity and importance of our services.
— Simon Hughes, Head of Digital and Customer Service, Mid-Sussex District Council