Salesforce.com from Arcus is the first port of call for cloud-based Customer Relationship Management solutions
MANAGING a complex salesforce.com environment can be challenging. Arcus expert administration enables you to Run multiple applications, advanced security architectureS and an array of production & development environments.
Features & Benefits:
Expert salesforce.com administration
We design, implement and manage core processes for your Salesforce.com administration. We will train your users, transfer knowledge and skills and resolve complex issues. Arcus will optimise your environment, monitor usage and help deliver best value from your salesforce.com investment.
Run multiple applications and environments
Salesforce.com allows organisations to deploy an incredible array of customisations, third party applications and in-house developments. Arcus Global will run and manage the entire process using multiple environments according to best practice and our tested ITIL based methodology.
Integrate Salesforce.com to your environment
To use the full power of the salesforce.com platform in a complex business environment, robust integration with your systems is essential. Arcus has a set of fully developed Salesforce.com connectors for most market leading public sector legacy applications and we are releasing new ones all the time.
Salesforce.com provides a complete service desk and customer management solution
Can integrate with telephony systems, social media and back office Line Of Business systems to provide a true single view of the resident.
Salesforce.com can evolve as your requirements change
The system can grow and evolve with changing requirements over time. This enables a broader digital strategy to be delivered via a single system, consolidating information across the organisation into one place while reducing complexity.
Salesforce.com Platform has an extensive set of available add-ons
It can reflect individual business process, can immediately deliver significant new elements of functionality such as telephony or document signing.
Arcus has extensive experience successfully implementing Salesforce.com in Public Sector
Arcus can combine both broad and deep knowledge of Salesforce.com and experience of best practice across the Public Sector. This means our approaches is tailored to your specific situation and can deliver tangible business benefit & ROI at each stage of roll out in the most cost effective way possible.