Arcus Taxi Licensing helps teams to do their jobs efficiently and effectively, with flexible workflows for managing driver, vehicle and operator licensing, including related activities and follow-on processes.
Improve efficiency and user engagement across the service, using highly configurable workflows to define modern service delivery processes and business logic
Automated functions enable your teams to plan and action future Taxi Licensing casework based on the activities and outcomes of previous casework, driving efficiency across the service and improving business intelligence
The solution provides a full history of casework activities and communications, giving your teams complete visibility of legacy, ongoing and scheduled casework
Assign and manage workload to individuals and teams in real-time, to increase efficiency, collaboration and information-sharing between your service areas
Use address selection functionality for a single view of a citizen’s history across all services, to maintain business data integrity, reduce support costs and improve customer engagement
Configure fees, timescales, statutory consultees, communications templates and reports in response to regulatory and statutory changes and to suit the needs of your team
View history across premises, businesses and individuals for full visibility of service delivery in the context of Taxi Licensing activities
The ability to fully configure enforcement, monitoring and prosecution processes provides flexible business logic for the capture and reporting of enforcement activities, and increases user engagement through tailored workflows
Generate key casework collateral at any stage of the process so that teams and individuals can quickly and easily communicate with relevant parties, either singularly or as groups, via manual or automated sending of pre-configured communications templates
Communicate and collaborate easily across teams using a single portal
The solution saves time by managing multiple transactions in a single session
“It’s a real collaborative process with Arcus – it’s been a partnership right from the outset. Arcus work with you to build the system – that was the bit that we found most attractive. They have a real desire to understand the customer needs rather than to say here is a product, take it or leave it.”
