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We build products that enable people doing the most important jobs to do them better. The kind of jobs that keep our streets clean, our children safe and our communities thriving.

Arcus Waste Management

Arcus Waste Management provides information about regular rounds and details of extra tasks to waste collection teams.

The solution provides a portal for citizens to report missed collections and request waste services. It sends automatic communication to citizens tracking issues and requests, and information about planned disruptions to service.

 
 
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For Managers

Manage workflows

Manage services efficiently, maximising use of existing resources


Create and distribute waste collection schedules 

Schedule and re-schedule waste collection rounds efficiently by streamlining local collections


Intuitive officer and management reporting

Access and report on key data without the need for specialist skills or training

 
For Users

Meet service delivery goals

Crews can meet service delivery goals, improving customer service 


Search by address

Users and citizens can search for a specific address to view and track collection requests, and access information on regular collection rounds  


Automatically generate communications

The solution’s notification system automatically generates communications to residents, keeping them updated on issues that they have reported, and disruptions to waste collection services

 
Specs

Single portal for all communications 

Communicate and collaborate easily across teams using a single portal 


Multiple transaction capability 

The solution saves time by managing multiple transactions in a single session


SIngle-click reporting

Receive key reporting statistics with a single click

 
 
 
As a council we understand how investment in the right technology can improve the services we provide while increasing efficiency across the organisation. Arcus were the obvious partner given their vast knowledge and experience of Local Government, and how to apply the Salesforce ecosystem to our business needs. What impressed us, was their understanding of our “end to end” business processes and their appreciation of the complexity and importance of our services.
— Simon Hughes, Head of Digital and Customer Service, Mid-Sussex District Council