Arcus Quick Report It
Arcus Quick Report It
Arcus Quick Report It is a web based, highly configurable, pin-in-map issue reporting tool.
It can be used by logged in or guest users, on any device and allows a very wide range of issue types to reported including fly tips and vandalism as well as noise issues.
It can be set up very rapidly and customers can add and remove issue types for reporting in a matter of minutes.
Reports are logged in the Arcus Local or Central Government CRM product.
Further expansion of customer facing functionality such as self-service, customer accounts and public registers is available through the Arcus Digital Services Hub.
Why Arcus QuickReportIt?
Intuitive consumer grade user experience
Embedded reporting & analytics
Self-service & mobile working built-in; citizens & officers can access anywhere, anytime
User interface is highly customisable
On mobile devices automatically gets users current location and centres the map
Can show all nearby cases (or those of a similar type) to the issue reducing duplication
Use of Ordnance Survey Apis to validate that the report is within the council boundary and also capture additional information to streamline triage
All reports are fed in as Cases to the CRM to take advantage of Salesforce’s powerful business logic automation, integration and reporting capabilities
Configurable mapping tiles using OS Mastermap as standard
Daniel Flitton
Principal Green Spaces Officer
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