Arcus ICT Service Desk
Arcus ICT Service Desk
Use the structure of ITIL to bring additional value and efficiency to your ICT team by enabling your team to use Problem Management, a Service Catalogue, track Known Issues, and use Requests and Incidents to categorise daily activity. Monitor performance using Operating Level Agreements and Reporting.
Further expansion of customer facing functionality such as self-service, customer accounts and public registers is available through the Arcus Digital Services Hub.
Why Arcus ICT Service Desk?
Intuitive consumer grade user experience
Embedded reporting & analytics
User Interface is highly customisable
Documented, published open API included as standard
ITIL based: Uses recognised best practice for Service Desks
Problem management relates connected incidents
Catalogue of known Issues: provides reliable fixes or workarounds
Automated notifications, escalations and service breaches, both internally and externally
Improves efficiency, standardised practices, and lower onboarding times around practitioners
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