Arcus ICT Service Desk

Arcus ICT Service Desk

Arcus ICT Service Desk

Use the structure of ITIL to bring additional value and efficiency to your ICT team by enabling your team to use Problem Management, a Service Catalogue, track Known Issues, and use Requests and Incidents to categorise daily activity. Monitor performance using Operating Level Agreements and Reporting.

Arcus Professional Services is part of the Arcus platform, including but not limited to CRM, Housing, Built Environment, FOI and Waste Management.

Further expansion of customer facing functionality such as self-service, customer accounts and public registers is available through the Arcus Digital Services Hub.

Why Arcus ICT Service Desk?

Intuitive consumer grade user experience

Embedded reporting & analytics

User Interface is highly customisable

Documented, published open API included as standard

ITIL based: Uses recognised best practice for Service Desks

Problem management relates connected incidents

Catalogue of known Issues: provides reliable fixes or workarounds

Automated notifications, escalations and service breaches, both internally and externally

Improves efficiency, standardised practices, and lower onboarding times around practitioners

Available via

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