Arcus and customers nominated for prestigious industry award – voting open now
Arcus Global and a select group of Arcus customers have been shortlisted for the Digital Leaders 100 List
Arcus Global scores maximum points on the AWS Managed Service Provider framework
We are thrilled to announce that not only are we an AWS Next Generation Managed Services Provider (MSP) but we also scored maximum points in our latest AWS MSP audit.
Arcus sees success at the Computing Cloud Excellence Awards
It was a huge week for Arcus Global last week at the prestigious Computing Cloud Excellence Awards. We took home ‘Cloud Telephony Project of the Year’ for Arcus Answer and were also involved in the ‘Best Cloud Project’ win for NHS Business Services Authority (NHSBSA). The public sector is changing the way they communicate with… Read more »
Our work with NHS BSA is covered in Computing Weekly
NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS Lex.
Arcus Global was delighted to work with NHSBSA on a three-week proof of concept during the end of the 2017. We are proud that set up took just two two weeks.
“We received just short of 11,000 calls, over the three weeks, [and] 4,300 calls were fully resolved by Lex. That is a 42 per cent success rate,” said Darren Curry, Chief Digital Officer, speaking at the AWS Public Sector Conference in London last week.
To read the full article, click here. For more information about Arcus Answer then click here.
How Meltdown & Spectre underline the benefits of being on the Cloud
The Meltdown & Spectre CPU vulnerabilities will force all security-conscious organisations to patch their servers. This is something that has already been completed by AWS. While the speed of reaction to threats like these is a good reason to host your infrastructure on the Cloud, this issue also highlights another Cloud benefit which is that this change will result in a 5 – 30% reduction in server performance which can be easily fixed in a Cloud environment but is really hard to handle on premise.
What Happens When You Push the AI Stop Button!
Last week saw a flurry of news concerning a new paper by Laurent Orseau from Google DeepMind and Stuart Armstrong from The Future of Humanity Institute at Oxford University.