Arcus Answer bolster’s NHS response times to Covid-19
Arcus Global’s Arcus Answer call automation solution has been deployed by an ambulance service and the NHS to further support the response to Covid-19.
Arcus Global Raises the Bar as AWS Advanced Consulting Partner
Arcus Global Limited, a market leader in GovTech cloud solutions, is pleased to announce that it continues to qualify as an AWS Advanced Consulting Partner following its annual AWS partner review. As an AWS Advanced Consulting Partner, Arcus Global helps its public sector customers design, architect, build, migrate, and manage their workloads and applications on AWS.
We’re pleased to announce that we’re providing a managed service to PIB Group, a rapidly expanding group of specialist insurance and risk management businesses offering national coverage and local service through more than 40 locations across the UK. PIB Group has grown rapidly since 2015 and is expected to grow further next year.
Arcus & AWS make giving easier
Christmas is a time of giving, so Arcus are pleased to announce the service that we provide to a company helping UK charities. REAL Fundraising provides professional fundraising services to leading UK charities. As part of the service they offer their clients they need to call donors to confirm donations and also need to be able to handle donor opt-outs as well as voicemails.
Arcus Global Secures Spot on G-Cloud 11 Framework, for the Seventh Consecutive Year
All of Arcus Global’s products and services will be on offer across all three lots through the latest iteration of the G-Cloud framework 03, July 2019: Arcus Global Limited, a market leader in GovTech cloud solutions, is pleased to announce that it has gained a place on the new G-Cloud 11 framework, allowing it to… Read more »
Arcus and customers nominated for prestigious industry award – voting open now
Arcus Global and a select group of Arcus customers have been shortlisted for the Digital Leaders 100 List
Arcus Global scores maximum points on the AWS Managed Service Provider framework
We are thrilled to announce that not only are we an AWS Next Generation Managed Services Provider (MSP) but we also scored maximum points in our latest AWS MSP audit.
Our work with NHS BSA is covered in Computing Weekly
NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS Lex.
Arcus Global was delighted to work with NHSBSA on a three-week proof of concept during the end of the 2017. We are proud that set up took just two two weeks.
“We received just short of 11,000 calls, over the three weeks, [and] 4,300 calls were fully resolved by Lex. That is a 42 per cent success rate,” said Darren Curry, Chief Digital Officer, speaking at the AWS Public Sector Conference in London last week.
Arcus Answer is shortlisted for its first award
Arcus Answer is a great example of artificial intelligence in action and we’re delighted that it’s been shortlisted in the Machine Learning / AI Project of the Year in the prestigious Computing Digital Technology Leaders Awards 2018 for our work with NHSBSA.
AWS champion our work on artificial intelligence and NHS
You know you’re doing great work when AWS champion it. At Arcus we are all about how we can help the public sector improve their services. Peter Male writes how we have used AI to improve call handling in the NHS.
Cloud security & buckhammer
Peter Male, AWS Business Development Lead, reacts to the news of the latest security scare and argues why Buckhammer won’t be stopping him from storing data on the Cloud.
GDPR and what it means to the public sector in particular…
With four months to go, Peter Male, Business Development Lead, gives an overview and some advice on what GDPR means.
Four months from now on the 25th May the General Data Protection Regulation, GDPR, will enter law. At that point we will see the biggest, and arguably most important, change to the way in which personal information is handled.
We will see more power given to the individual (the data subject in GDPR parlance) to control who has their information, what those third parties can use it for, remove consent for third parties to use their data and most importantly tell them (not ask!) to delete the data they hold – the ‘right to be forgotten’.